Refund policy

🔁 Return & Exchange Policy

At Yalda Jewelry, we are committed to exceptional quality and craftsmanship. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

📅 Return & Exchange Eligibility

  • Returns and exchanges are accepted within 7 days of delivery

  • Requests submitted after 7 days will not be considered

💍 Eligible Items for Return or Exchange

To qualify, items must meet all of the following conditions:

  • Unworn, unused, and in original condition

  • Returned with original packaging (box, pouch, certificate, and tags)

  • Free from scratches, dents, resizing, or alterations

  • Must pass our quality inspection upon receipt

❌ Non-Returnable & Non-Refundable Items

For hygiene and value-protection reasons, the following items cannot be returned or refunded:

  • Custom-made or personalized jewelry

  • Engraved items

  • Earrings (including studs and hoops)

  • Sale, discounted, or promotional items

  • Gift cards or vouchers

🔄 Exchanges

  • One exchange is permitted per order within the 7-day eligibility period

  • The exchanged item must be of equal or higher value

  • Any price difference must be paid by the customer

💰 Refunds

  • Approved refunds will be issued to the original payment method

  • Processing time is 7–14 business days after inspection approval

  • Shipping charges are non-refundable

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer

  • We strongly recommend using a tracked and insured courier service

  • Yalda Jewelry is not liable for items lost or damaged during return transit

⚠️ Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery

  • Share clear photos along with your order number

  • We will arrange a replacement or refund at no additional cost

🛑 Right to Refuse Returns

Yalda Jewelry reserves the right to refuse returns that:

  • Show signs of wear, use, or damage

  • Are sent without original packaging

  • Do not comply with the conditions outlined above